Acer has delivered a string of good results lately in Western Europe. In October, Acer achieved monthly record highs across the UK, Germany, Switzerland and Austria for consumer notebooks and took the leading market share positions in the latter three markets, according to data by GfK. At the same time Acer also received high recognition for its products and services.
In the UK, one of the largest online electronics retailers, Dabs.com, honored Acer with the Diamond Award and named it “Best Laptop Vendor 2014.” Acer also won the “Customer Service of the Year” award organized by TNS Global in the hardware category; the award compares like-for-like within industry categories and shows which companies offer the best after-services to its customers.
The “Customer Service of the Year” is an international concept, and Acer has also been named a winner in France for 2015 and a winner in Spain for 2014.
In Germany, Acer was named the “Best Computer Manufacturer” in an annual customer satisfaction survey by the German Institute for Service Quality (DISQ), pushing Samsung, the winner for the last two years, out of the top spot.